PeachPatch Frequently Asked Questions

Question: I can't find the membership area and I forgot my password.

Answer:
Membership Benefits
Become a member
Exclusive Members Login

Fogotten password

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Question:
I cannot reach the site or I receive the error message "The Page Cannot Be Displayed" or "Connection Timed Out" or I receive a page redirecting to another page.

Answer:
This is usually a temporary problem due to either a busy internet, the servers are working very hard, or the page has changed and you are being redirected to the newest location.

Solution:
PeachPatch pages change often. To receive the most current versions, click the Refresh button on your browser. If you are a frequent visitor, please empty your "temporary internet files" from time to time (found in Internet Explorer under 'Tools/Internet Options/Temporary Internet Files'). Emptying your temporary internet files can also clear up a lot of space on your computer. Please realize that by doing this, you are emptying your browser's 'History'. Internet connections are not 100% as you well know. When you click on a link, the request is sent from your machine to your ISP to our servers. Did you know that in-between there can be up to 50 servers that handle the request? The request is answered and travels back thru the same, or a different, route to your computer screen. Sometimes, in the transport your request is lost or broken. All of this can take milliseconds but that is not always the case. Depending upon your connection speed and computer speed, the pages can take from less than half a second to load to minutes! Another possibility is that the servers are busy or experiencing another problem. When traffic is really busy, the servers are dealing with thousand of requests each minute. Though the servers are up 99.9% of the time, that still means that there may be a short period of down time. The down time is usually spread through out the year. Enjoy and "refresh" often.

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Question:
When I try to send a page using the Tell A Friend it doesn't work.

Answer:
Tell A Friend will open a new popup window. Norton Antivirus and Firewall can prevent the Tell A Friend from working. It may also prevent some of the images from showing on the page by considering them ads.

Solution:
If you have a firewall or antivirus software, blocking a popup window or ad blocking, it is blocking the Tell A Friend. Changing your computer software settings will correct these problems.

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Question:
I cannot hear the music on your site.

Answer:
Your audio plug-in is either not installed or not working properly. You may also not have a soundcard. Your browser may not be configured for JavaScript.

Solution:
The JavaScript issue is merely a setting in your browsers Tools/Internet Options/Security settings. You might need to try different settings but accepting Javascript is the ultimate setting that you need to use for the music. Different browsers require different settings. Some browsers will not allow the javascript to be run, therefore the sound will be disabled. If this is the situation, please try using Internet Explorer with does allow javascript. Download Internet Explorer Here

Please go to the Microsoft web site, and download the newest version of the Microsoft Media Player, to enjoy the PeachPatch quality sound. If you already have a media plug-in for your browser and are still experiencing problems you might have to re-install the plug-in by running the setup application once again. Note to AOL users: Your service provider updates your software from time to time. If you are having difficulty hearing the music, you might have to download the latest free Microsoft Media Player plug-in and re-install this plug-in for your operating system.

Microsoft Users: If you are still having trouble, try the Microsoft sound troubleshooting tool.

FoxFire users you need to download the BGMCondutor addon for sound.

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Question:
When I am on your site my computer freezes and I have to reboot the machine.

Answer:
If the machine really freezes, the mouse does not work anymore. If your computer truly freezes, there could be one of several things happening. We use JavaScript on all of our pages, JavaScript applets and flash in some of our pages and this might be creating some problems for your browser. This is a browser problem rather than a "web-site" problem. Our pages also play music and the audio plug-in might be causing some issues as well. All of our sound files are compatible with Microsoft Media Player, which is the standard media player of Windows. Special media players are not required. There may be other problems with your computer which are not browser, JavaScript or media player related.

Solution:
You can try to check the plug-ins and the settings for these applications. Macromedia Flash Player plugin must be installed on your computer. The JavaScript issue is merely a setting in your browsers Tools/Internet Options/Security settings. You might need to try different settings but accepting JavaScript is the ultimate setting that you need to use for the sound or applets. A newest audio plug-in can be downloaded from the Microsoft web site. If none of these work, you might have a browser problem and want to update/upgrade your browser.

Upgrading your browser will most likely fix this problem. The applications are all free (for now) and using the latest version of these browsers will truly bring the latest enhancements of the Internet to your machine. It is possible that you have an older machine that might not be able to handle the requirements of the new browsers. Before downloading and installing these upgrades, check the requirements section. Remember, when software vendors write their "minimal requirements", it is best to have more than the minimal. Netscape Users: The latest version of Netscape Communicator can be found at http://www.netscape.com/download/. Microsoft Internet Explorer Users: Please go to http://www.microsoft.com/windows/ie/ for the latest Microsoft browser. The software is the most popular browser on the market and the most frequently used by PeachPatch.com visitors. PeachPatch pages are designed and tested with Internet Explorer at 800x600 resolution. To display the quality graphics and page design, please adjust your monitor settings to 800x600.

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Question:
Why doesn't the site remember my information.

Answer:
A thing called "cookies". This has to be enabled in your browser's security setting. If this once worked and you find that it doesn't any more, then most likely your "cookies" were deleted. This happens when someone "cleans up" your computer with a space saving utility. Cookies and temporary internet files take up a lot of hard drive space on your computer. This can also be done by your ISP if you have AOL or Web TV. This has happened to many Web TV users.

Your cookies will also disappear when:

1. You log in to your computer as a different user. This can happen without knowing it. For example if you have multiple users of your computer, or use a shared computer at the library.
2. You or someone else deleted the cookies or temporary Internet files.
3. You are using a different computer each time you visit PeachPatch.

Solution:
The "cookie" must be restored on your computer. For now, cookies are the only way we can store your settings in a reasonable fashion.

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Question:
Why do I get an error regarding cookies?

Answer:
We use cookies (small text-based files) that store information about your settings. These are controlled in your internet browser's settings. You should enable the use of cookies in your internet browsers Option settings.

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Question:
May I cancel my membership?

Answer:
All images are copyrighted and the property of PeachPatch.com. Any use of images, without permission, is expressly forbidden. The selection of images and or the page design are the sole decision of PeachPatch.com. There are ample pages displaying what the membership benefits are in addition to 4 demo pages showing what the personalization of cards, mixnmatch and letters provide. Adequate information and samples are provided to visitors to make a knowledgeable decision prior to joining the membership subscription. The option is provided for a $3.95 monthly subscription. If there is any doubt about the benefits of membership, please select the monthly option.

Often there is something in the membership area someone wants to see or use and once that task is accomplished a refund is requested. The money collected for Membership is used for operating expense and services rendered. Once membership is established services have been rendered upon entering the membership area. Membership is a service. It is not a tangilble product whereby it is the incorrect size or color to return for a refund. Refunds are not issued for membership services. Therefore no refund will be issued. There is no exception to this policy.

If you wish to cancel the subscription, it is to your advantage to wait until two days prior to the next rebilling notification. No earlier than two days prior to receiving the next rebilling notification, send a cancellation request to: Customer Service and the membership subscription will be cancelled. You may cancel the membership at any time, but if you cancel the membership prior to the next rebilling date, your membership information will be removed from the database. This is done automatically by the database programming and results in not having access to the membership area for the remaining time and no refund will be issued. By accepting membership you have agreed to these terms of service.

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Question:
How do I unsubscribe from the PeachPatch Newsletter?

Answer:
At the bottom of the Newsletter you received is a link that allows you to unsubscribe from the Newsletter. You may use that link to unsubscribe: http://www.yourmailinglistprovider.com/unsubscribe.php?Peach

If you continue to have problems, you may unsubscribe here: Unsubscribe


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